FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Q1. PACKING TERMS

A: Generally, we pack our goods in carton with foams inside. We could provide iron frame as your require.

Q2. PAYMENT TERMS

A: Sample payment in advance. Large order:T/T 30% as deposit, and 70% balance before delivery.

Q3. DELIVERY TERMS

A: EXW, FOB, CFR, CIF,DDP

Q4. LEAD TIME

A: Generally, it will take 15-35 working days after payment arrives. The specific delivery time depends on the items and the qty.But the exact delivery time might be different for different orders or at different time.

Q5. SAMPLE AVAILABLE

A: Sample is available and more details need to confirm with our Customer service

Q6. Do you test all your goods before delivery?

A: Yes ,we have 3-steps test as well as  road test before delivery.

Q7: WARRANTY

A: 1- year quality warranty for Frame,Battery,Controller,Charger and Motor.

We offer different warranty time for different components,please contact us for details.

Q8: HOW TO REGISTER IN LOCAL INSTITUTION .

A:Our certification documents are complete and available for your registration.

Q9: Can I mix different models in one container?

A: Yes, different models can be mixed up in one container.”

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